Hollister’s article makes clear that even with these expensive tools and machines, doing a battery swap on an iPhone is arduous. It’s not an insult to send you 79 pounds of professional equipment. Treat us with respect and give us what we need to repair our devices ourselves. Don’t treat us like babies who need help. Should there be a step in the Self Service Repair Program where you’re asked whether you’d like to perform the repair correctly with the proper tools and machinery, or do it half-assed without the proper tools?Īs I take it, the people who’ve long asked for Apple to support self-service repair have been asking for respect. What exactly does Hollister think Apple should do differently? The Occam’s Razor explanation is that Apple makes it seem like iPhones are difficult to repair because iPhones are, in fact, difficult to repair. It’s the same sort of cynical “they’re all crooks” thinking that leads people to believe Apple sabotages older iPhones with new software updates to slow them down and decrease battery life to prompt people to buy new iPhones. But why would Apple do this? I know some people believe - wrongly - that Apple runs its official service program for out-of-warranty devices as some sort of moneymaking enterprise. That they ship to self-repairers 79 pounds of equipment not because the task requires 79 pounds of equipment but instead out of pettiness, to discourage people from participating in the Self Service Repair Program. Hollister seems to allude to some sort of spitefulness on Apple’s part. There is nothing Apple can do to make such repairs quick or easy. This is necessarily expensive and complicated, and even with that said, there’s nothing Apple can do to bestow experience upon self-repairers. And that for the Self Service Repair Program to work, self-repairers will need the same professional tools and machines and detailed instructions. Thus Apple has, heretofore, concentrated its repair policies on having iPhones (and other devices) serviced by Apple itself or by certified, trained, trusted partners. As with most such tasks, experience helps greatly. And that even with the expensive tools and machines, and detailed instructions, they require careful attention to do it right. One possible explanation for the complexity and heft of Apple’s self repair toolkit is that iPhones are intricate devices, which require numerous special tools and machines to open and operate upon, along with expert instructions. That’s crazy! Why would anyone need an 800-degree oven to cook a simple pizza? Sean Hollister cooks a pizza at home: I was expecting to use a couple of matches or a butane lighter but the recipe required an oven that goes to 800 degrees. ![]() You know, like they do for telling you how to replace the battery in an AirTag.Īnd are we really expected to take Hollister seriously that he expected smaller tools because his iPhone is a Mini? Again, I wonder if I’m falling victim to a prank. They’d just tell you how to do it and send you the replacement parts. But if that were the case there’d be no need for this program. If you could properly replace an iPhone battery with a couple of simple tools, Apple would surely just send you the simple tools. I couldn’t believe just how big and heavy they wereĬonsidering Apple’s paying to ship them both ways. Instead, Iįound two giant Pelican cases - 79 pounds of tools - on myįront porch. Spudgers, and pliers I own a mini iPhone, after all. I expected Apple would send me a small box of screwdrivers, Is that it’s a far cry from traditional DIY if you opt for the kit - which I did, once I saw the repair manual only contains The thing you should understand about Apple’s home repair process Sneaking suspicion that Apple likes it that way. Process, I actually can’t recommend it at all - and I have a Right-to-repair policies around the country, with the companyĪccused of doing everything it can to keep customers from For years, Apple has been lobbying to suppress Manuals and rent its tools, is a major change of pace for theĬompany. That Apple would even let me buy those parts, much less read its Why in the world would the weight of the tools necessarily correlate in any way to the weight of the component being replaced? I had that moment with this one.īut this one is jackassery, and it starts with the headline. That it’s not jackassery, but an attempt at satire that I’m missing. Sometimes I read an article that’s so absurdly and deliberately wrongheaded, I worry that I’m reading it wrong. Last weekend The Verge ran a piece by Sean Hollister under the headline “ Apple Shipped Me a 79-Pound iPhone Repair Kit to Fix a 1.1-Ounce Battery”. The Grave Insult of Being Sent the Proper Tools to Perform a Complicated Task Thursday,
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |