![]() Disable Bitmap Cachingīitmap caching is a process where the computer will create cache files of images and other resources, and store them locally on the remote desktop client. A lot will also depend on your monitor’s screen size and system configuration. Under Display resolution, choose the recommended resolution or try something lower. Scroll a little to find Scale and layout option. Right-click anywhere on the desktop and select Display settings. Setting the screen resolution higher than recommended can also lead to the remote desktop showing a black screen. ![]() Pro Tip: Check our comprehensive guide on essential Windows 10 keyboard shortcuts 4. You may then troubleshoot the issue later when you have time.Īnother option is to use the Ctrl+Alt+Del shortcut combination that brings up a blue screen with Task Manager listed as one of the options. Keep the Task Manager open until you complete your work. Press Ctrl+Shift+Esc shortcut buttons on the keyboard to open the Task Manager. If you are unable to view desktop and instead see a black screen, one temporary solution to solve the issue is launching the Task Manager. There may be some compatibility issues between different app versions, which is why we recommend updating apps. If there is an update available, you will see ‘Update’ option. Open the Play Store on Android and search for the app. Update your Microsoft Remote Desktop client on whichever device you are using it on. I will be using the Android app as an example for this post. Open Settings by pressing the Windows key+I on the keyboard and select Update & Security.Ĭheck if there are any updates available and if yes, update and reboot your PC once before trying to connect remotely again. It’s quite possible that your computer has some pending updates. Here are some known ways to troubleshoot it.Īs always, we recommend updating your Windows 10 to the latest version. As always, there can be several reasons leading remote desktop showing a black screen error. Some users have also reported that after seeing a black screen, Remote Desktop client disconnects or crashes. Many users have faced the error in earlier versions of Windows as well. However, some users are witnessing a black screen even after connecting to the remote computer successfully. You can enable the Remote Desktop option under Settings and download the necessary app on your smartphone. You can review if the device has a monitor or other display hardware connected and consider connecting one, even if just temporarily, as this may resolve the issue.Microsoft’s Remote Desktop is a savior when you have to connect to a computer remotely using another PC or a mobile device. Some Graphics Adapters may default to not allowing the input desktop to be selected until a monitor is plugged in.This is particularly common in home-banking security software (For more information, see Take Control: Blank Remote Desktop when Browser is open) or when opening AV options menus (For more information, see Take Control: Kaspersky interfering with remote capture). Review Third-Party Endpoint protection software that may be blocking remote capture to determine if the remote end uses any AV or security software that may include a module to prevent remote image capture. ![]() Update the Graphics Adapter (VGA) drivers from official sources (manufacturer or OEM).Closing or opening this RDP session should bring back the desktop. Review if there is a minimized ongoing RDP session to the remote device as this would cancel the display.If the issue persists, try the following:.Restart the Take Control Agent service and try connecting again.
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